Frequently Asked Questions | WALLCOVER

F.A.Q.

Why is your wallpaper cheaper than that of a specialist retailer?
We purchase the wallpapers directly from the manufacturer, so we can pass the low prices on to our customers.

Do you ship every wallpaper to every country?
No, there are delivery blocks for some items. For example, we do not ship wallpapers by “Marburg Wallcoverings” to China. Wallpapers by „Eijffinger“ can’t be shipped to various countries. We will cancel these orders after receipt.

Do you send wallpaper samples?
We send wallpaper samples in A4 format, the shipping is free within the EU. For delivery outside the EU we charge 9.95 € for shipping with DHL Express. You will find further information about sending samples HERE.

Who are the people behind WALLCOVER?
We are a family business in Molbergen (Germany). We have provided all kinds of painting and decorating services for our customers for over 50 years.

What do I have to take into consideration before I start handling the wallpaper?
Please read the information and instructions on the information sheet of the wallpaper rolls carefully. Keep them even after completion.

I don’t like the ordered wallpaper. Can I return it?
As a consumer, you can use your right of revocation. Just click here: Right of revocation. If you are not sure before ordering, please order a Wallpaper sample.

My order has the status "Cancelled"
Your order has been cancelled due to problems with the processing of your payment. Simply place a new order. Cancelled orders will not be processed.

Payment by credit card is not working (VISA, Mastercard)
Please ensure that your credit card supports the so-called "3D Secure" method ("Verified by Visa" and "SecureCode"). If necessary, please contact your credit card institution.

I’m looking for a specific wallpaper that I can’t find in the shop. What should I do?
Please send us an e-mail with the item number and the manufacturer. We will then send you an offer.

What happens if I haven’t ordered enough wallpaper? Can I order more?
You can order more whenever you want. Please note the batch number of your wallpaper. You will find this number on the label of the wallpaper.

What should I do if the package arrives damaged?
All our packages are insured against damages in transit. If your package is damaged upon delivery, please ask the postman to note this in order to be able to assert a complaint if necessary. If the wallpapers are damaged as well, please contact us and send pictures of the damaged package and wallpapers. We’ll arrange everything else with the transport services.

Can I order single rolls to choose from?
To avoid selection orders, we offer a wallpaper sample service. You can find additional information here. We reserve the right to cancel selection orders without providing a reason.

Which carrier do you use?
We deliver with DHL Premium, UPS Standard, and UPS Express Saver.

What happens if I have ordered wallpapers that have different delivery times?
Orders that contain various articles with different delivery times will be dispatched as soon as all articles are ready for dispatch.

If you have any further questions, please do not hesitate to ask!
Your WALLCOVER Team