Frequently asked questions / Help

No, there are delivery blocks for some items. For example, we do not ship wallpapers by “Marburg Wallcoverings” to China & Australia. Wallpapers by "ARTE" and "Eijffinger" can’t be shipped to countries outside Europe. We will cancel these orders after receipt.

How many rolls of wallpaper do I need?

Use our practical roll calculator to easily calculate your needs online. Click here: www.wallcover.com/calculator

Yes, we offer a sample service for most wallpapers. You can order up to 10 samples per order. Each sample costs €2 plus shipping. After your samples are shipped, you will receive a voucher equal to the total value of the ordered samples. This voucher can be redeemed with your next wallpaper order, so the sample costs are credited back to you. Once your payment is received, we will cut the sample from the original wallpaper roll and dispatch it. You will receive an email with tracking details. Further information about ordering samples can be found here.

We are a family business in Molbergen (Germany). We have provided all kinds of painting and decorating services for our customers for over 50 years.

Please read the information and instructions on the information sheet of the wallpaper rolls carefully. Keep them even after completion.

You can return within 100 days of delivery. You can see the information here: www.wallcover.com/return. If you are not sure before ordering, please order a wallpaper sample.

Your order has been cancelled due to problems with the processing of your payment. Simply place a new order. Cancelled orders will not be processed.

Please ensure that your credit card supports the so-called "3D Secure" method ("Verified by Visa" and "SecureCode"). If necessary, please contact your credit card institution.

Please send us an e-mail with the item number and the manufacturer. We will then send you an offer.

Re-orders of a wallpaper are possible at any time. It is important that you indicate the batch number of the wallpaper if you want to reorder it. You will find the batch number on the insert in each roll.

All our packages are insured against damages in transit. If your package is damaged upon delivery, please ask the postman to note this in order to be able to assert a complaint if necessary. If the wallpapers are damaged as well, please contact us and send pictures of the damaged package and wallpapers. We’ll arrange everything else with the transport services.

To avoid selection orders, we offer a wallpaper sample service. You can find additional information here. We reserve the right to cancel selection orders without providing a reason.

We deliver with DHL Standard, DHL Express, DHL Premium, UPS Standard and UPS Express Saver.

Orders that contain various articles with different delivery times will be dispatched as soon as all articles are ready for dispatch.

Unfortunately, we are unable to offer telephone counselling. We are happy to help you by e-mail [email protected] or by WhatsApp +491634743333. Feel free to contact us!